Terms & Conditions

Service Application for Telair Pty Ltd t/as MyOwn Tel, ABN 92 119 713 745, ACN 119 713 745 (‘The Company’).

Applicant Declaration

The Customer (“You”) apply to The Company (“we” or “us” or “our”) for the supply of Services for the plans specified in this application.

You acknowledge that: The Services as specified in this application are provisioned subject to the Standard Form of Agreement, which is a Standard Form of Agreement for the purposes of Part 23 of the Telecommunications Act 1997 (Cth). By submitting this application you agree that you have been given the opportunity to read, or have read, and agreed to abide by the terms and conditions set out in the Standard Form of Agreement; This application is deemed as accepted once you receive the acceptance letter; If you agree to a minimum term contract then the following Early Termination Charges will apply if you terminate during that minimum term: The minimum monthly recurring charge per line, channel or service multiplied by the months remaining in the minimum term agreement, plus the relevant installation fee for the service (where such installation fee was waived or credited as part of the fixed term agreement) and/or relevant charge for any hardware waived or subsidised as part of the fixed term agreement.

By submitting this application, you agree any hardware supplied by us remain our property when you vacate the premises, unless otherwise purchased by you. By submitting this application, the person submitting warrants that they are duly authorised to execute this application as, or on behalf of the Customer.

Privacy & Spam

We will collect personal information about you, including but not limited to your electronic contact details such as email address and telephone numbers for the purpose of administering the services for which you apply, and as set out in our privacy policy. Please contact us directly to obtain a copy of our privacy policy.

Credit Checks

Prior to accepting your application, you have provided to us all information relevant to our assessment of your credit rating. You consent and acknowledge that you: Understand that the Privacy Act 1988 (Cth) allows us to give a credit reporting agency certain personal information about you; The information we disclose to a credit reporting agency includes information which will allow you to be identified, the fact that you have applied for credit and the amount, that we are a current credit provider to you, repayments that are more that 60 days overdue and for which debt collection action has started, information that in our opinion you have acted fraudulently or shown an intention not to comply with your credit obligations, and cheques drawn by you for $100 or more which have been dishonoured more than once; Agree to our obtaining from a credit reporting agency a credit report containing information about your personal credit worthiness for purposes of assessing your application and assisting in collecting overdue payments, and to our obtaining information about your commercial activities or commercial credit worthiness from any business which provides information about the commercial credit worthiness of persons, your accountant or any other supplier to you; Agree to our giving to and obtaining from any credit provider named in your application or in a credit report on you issued by a credit reporting agency, information about your credit arrangements for the purpose of assessing your application, notifying a default by you, allowing another credit provider to ascertain the status of your arrangements with us where you are in default with one or more other credit providers and generally assessing your credit worthiness; and Understand the information exchanged can include any information about your business, personal and/or commercial credit worthiness, credit history or credit capacity which the Privacy Act allows credit providers to give to or receive from each other.

Direct Debit

By submitting this application, you agree that Direct Debit from either a bank account or credit/debit card is required for payment. Direct Debit from a bank account or Visa/Mastercard credit/debit card do not attract a payment surcharge. Diners Club and American Express attract a 4.85% surcharge. We will send a Direct Debit signup link after your application has been approved.

Service Notifications

We will send you technical service and maintenance notifications from time to time. We highly recommend you do not opt-out of these notifications as this will be our primary way of providing you information and updates with regards to faults and maintenance on your service.

Why choose MyOwn Tel?

True Blue Aussies

We’re 100% Australian owned and operated, with all on-shore support.

Excellent Performance

We invest heavily to ensure epic peak-time performance, day and night.

No Worries Activation

Select a plan and leave the rest to us - you'll be up and running in no time.

Unlimited Data

Browse, stream and game in confidence with unlimited downloads.

Go Faster

Need a boost? Increase your speed once per month for free!

Customer Focused

We've been putting the customer first for nearly 15 years.

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