Welcome to MyOwn Tel

Select a network to begin

NBNCo Logo
nbn™
OptiComm Logo
OptiComm

(Excluding Sanctuary Cove)

LBNCo Logo
LBNCo
OPENetworks Logo
OPENetworks
Sanctuary Cove Logo
Sanctuary Cove
Quay Street Logo
111 Quay Street

Select a service type to begin configuring your plan

Tip: Toggling off a service type will reset its values.


Internet

Voice

Select your plan length

1 Month

$0 Activation

 
 
 
12 Months

$0 Activation
(save $49!)
 
+$10 off per month!*
 
24 Months

$0 Activation
 
+$10 off per month!*
 
+ FREE Router

Select your Internet plan

Copper
12/1
Unlimited Data

$59/month

*Includes $10/month discount for the first six months


10Mbps
Typical evening speed

Critical Information Summary
Bronze
25/5
Unlimited Data

$69

*Includes $10/month discount for the first six months


25Mbps
Typical evening speed

Critical Information Summary
Silver
50/20
Unlimited Data

$79/month

*Includes $10/month discount for the first six months


50Mbps
Typical evening speed

Critical Information Summary
Gold
100/20
Unlimited Data

$99/month

*Includes $10/month discount for the first six months


100Mbps
Typical evening speed

Critical Information Summary
Platinum
100/40
Unlimited Data

$109/month

*Includes $10/month discount for the first six months


100Mbps
Typical evening speed

Critical Information Summary
Emerald
250/25
Unlimited Data

$129/month

*Includes $10/month discount for the first six months


250Mbps
Typical evening speed

Critical Information Summary
Diamond
1000/50
Unlimited Data

$149/month

*Includes $10/month discount for the first six months


1000Mbps
Typical evening speed

Critical Information Summary
Ruby
250/100
Unlimited Data

$189/month

*Includes $10/month discount for the first six months


250Mbps
Typical evening speed

Critical Information Summary
Blue Diamond
1000/400
Unlimited Data

$499/month

*Includes $10/month discount for the first six months


1000Mbps
Typical evening speed

Critical Information Summary
You will experience the following estimated typical evening speeds: 12Mbps on Copper, 25Mbps on Bronze, 50Mbps on Silver, 100Mbps on Gold/Platinum, 250Mbps on Emerald/Ruby and 1000Mbps on Diamond/Blue Diamond. 12Mbps on Copper, 25Mbps on Bronze, 50Mbps on Silver, 100Mbps on Gold/Platinum, 250Mbps on Emerald/Ruby and 1000Mbps on Diamond/Blue Diamond. 10Mbps on Copper, 23Mbps on Bronze, 46Mbps on Silver, 92Mbps on Gold/Platinum, 230Mbps on Emerald/Ruby and 920Mbps on Diamond/Blue Diamond. 10Mbps on Copper, 23Mbps on Bronze, 46Mbps on Silver, 92Mbps on Platinum and 230Mbps on Ruby. 23Mbps on Bronze, 46Mbps on Silver, 92Mbps on Gold/Platinum and 230Mbps on Emerald. Your speed may, however, be particularly affected during peak usage times (7pm to 11pm). Any speeds mentioned are only an indication of what you may experience on the service. Your speeds will be affected by factors including the technology over which services are delivered to your premises, network configuration and traffic management (particularly during peak periods when most people are online), the plan you choose, the performance of your ONU/NTU, Wi-Fi, cabling and other devices in your premises. For services using a copper wire last-mile (e.g, FTTN), actual speeds (and eligibility for higher speed plans) will be confirmed following service activation.

*Reduced Monthly Fee Offer: This Special Offer can only be redeemed once per account holder and is not applicable for service upgrades/downgrades, relocations, or reactivation of a previously connected service, except in the case of a new tenant applying for connection of a brand new service. This Special Offer is applied in the form of a $10/month discount credit towards the Monthly Fee for the first six continuous months of billing of this plan with MyOwn Tel, after which time the discount will cease and the plan will effectively be charged at its full price. Should your plan be changed before the six month offer period expires, you will forfeit this monthly discount. This Special Offer excludes nbn connections. #First Month Free Offer: Your free month will be applied in the form of a credit to your first invoice.

Do you need a modem/router?

No

I will use my own

Yes

Show me options

TP-Link
VR1600v
FREE

(RRP: $329)

Comes Pre-Configured!


Entry-Level Device with Powerful AC1600 WiFi.

D-Link DVA-2800
Data Sheet
D-Link
VIPER
$279

(RRP: $379)

Comes Pre-Configured!


Dual-Band AC2600 High Performance WiFi.

D-Link DSL-3900
Data Sheet
D-Link
TAIPAN
$449

(RRP: $549)

Comes Pre-Configured!


Tri-Band AC3200 Ultra Performance WiFi.

D-Link DSL-4320L
Data Sheet
D-Link
COBRA
$699

(RRP: $899)

Comes Pre-Configured!


Tri-Band AC5300 For the ULTIMATE WiFi Experience.

D-Link DSL-5300
Data Sheet

$20 shipping fee applies.

Choose an IP Address

Dynamic IP Address
Included

Dynamic IP addresses are perfect for the general user who doesn't need their IP address to remain the same. We'll include one by default unless you select the Static IP Address option.

Static Public IP Address
+$10/mo

Static IP addresses are useful if you need your IP address to remain the same. For example, they're great when you need to access security cameras and network storage etc remotely.

Select Phone Plan Type

S-Cove Phone (via ONU)

Use your existing telephone to place and receive calls.

You won't need to re-cable your house - it just works!

Select Phone Plan

S-Cove Phone Standalone Basic
$19.95/month

Call Rates

Local Calls:
16¢ per call

National Calls:
16¢ per call

Mobile Calls:
22¢ per minute + 20¢ connection fee
Cost of a two min. call: 64¢

Critical Information Summary
S-Cove Phone Standalone Unlimited
$49.95/month

Call Rates

Local Calls:
Included

National Calls:
Included

Mobile Calls:
Included
Cost of a two min. call: N/A

Critical Information Summary
S-Cove Phone Bundled Basic
$9.95/month

Call Rates

Local Calls:
16¢ per call

National Calls:
16¢ per call

Mobile Calls:
22¢ per minute + 20¢ connection fee
Cost of a two min. call: 64¢

Critical Information Summary
S-Cove Phone Bundled Unlimited
$39.95/month

Call Rates

Local Calls:
Included

National Calls:
Included

Mobile Calls:
Included
Cost of a two min. call: N/A

Critical Information Summary

Select Number of Lines

1 Line

Line rental only applies to the first line!

2 Lines

$0 monthly rental for 2nd line (Basic only)

Phone Number Options

Keep Existing S-Cove Number(s)

$0

Connect New Telephone Number(s)

$0

Keep Existing non S-Cove Number(s)

$95

Customer Details

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1. Service Details

Note: If you're in a unit, start typing your address in this format: 123/1 My Street, My Suburb QLD 4000. If the address lookup tool can't find your address, just type it in manually.
Note: If you're in a unit, start typing your address in this format: 123/1 My Street, My Suburb QLD 4000. If the address lookup tool can't find your address, just type it in manually.
Note: So we can transfer the correct service and avoid delays, please provide the port number currently in use on your Optical Network device your service connects into. This is usually found in the garage or on the side of the house.

2. Billing Details

Terms & Conditions

Service Application for Telair Pty Ltd t/as MyOwn Tel, ABN 92 119 713 745, ACN 119 713 745 (‘The Company’).

Applicant Declaration

The Customer (“You”) apply to The Company (“we” or “us” or “our”) for the supply of Services for the plans specified in this application.

You acknowledge that: The Services as specified in this application are provisioned subject to the Standard Form of Agreement, which is a Standard Form of Agreement for the purposes of Part 23 of the Telecommunications Act 1997 (Cth). By submitting this application you agree that you have been given the opportunity to read, or have read, and agreed to abide by the terms and conditions set out in the Standard Form of Agreement; This application is deemed as accepted once you receive the acceptance letter; If you agree to a minimum term contract then the following Early Termination Charges will apply if you terminate during that minimum term: The minimum monthly recurring charge per line, channel or service multiplied by the months remaining in the minimum term agreement, plus the relevant installation fee for the service (where such installation fee was waived or credited as part of the fixed term agreement) and/or relevant charge for any hardware waived or subsidised as part of the fixed term agreement.

By submitting this application, you agree any hardware supplied by us remain our property when you vacate the premises, unless otherwise purchased by you. By submitting this application, the person submitting warrants that they are duly authorised to execute this application as, or on behalf of the Customer.

Privacy & Spam

We will collect personal information about you, including but not limited to your electronic contact details such as email address and telephone numbers for the purpose of administering the services for which you apply, and as set out in our privacy policy. Please contact us directly to obtain a copy of our privacy policy.

Credit Checks

Prior to accepting your application, you have provided to us all information relevant to our assessment of your credit rating. You consent and acknowledge that you: Understand that the Privacy Act 1988 (Cth) allows us to give a credit reporting agency certain personal information about you; The information we disclose to a credit reporting agency includes information which will allow you to be identified, the fact that you have applied for credit and the amount, that we are a current credit provider to you, repayments that are more that 60 days overdue and for which debt collection action has started, information that in our opinion you have acted fraudulently or shown an intention not to comply with your credit obligations, and cheques drawn by you for $100 or more which have been dishonoured more than once; Agree to our obtaining from a credit reporting agency a credit report containing information about your personal credit worthiness for purposes of assessing your application and assisting in collecting overdue payments, and to our obtaining information about your commercial activities or commercial credit worthiness from any business which provides information about the commercial credit worthiness of persons, your accountant or any other supplier to you; Agree to our giving to and obtaining from any credit provider named in your application or in a credit report on you issued by a credit reporting agency, information about your credit arrangements for the purpose of assessing your application, notifying a default by you, allowing another credit provider to ascertain the status of your arrangements with us where you are in default with one or more other credit providers and generally assessing your credit worthiness; and Understand the information exchanged can include any information about your business, personal and/or commercial credit worthiness, credit history or credit capacity which the Privacy Act allows credit providers to give to or receive from each other.

Landline Transfer Authority

By submitting this application, you affirm that you are authorised to consent to this transfer authority and make the changes to the services listed in the sections above and agree that the telephone service number(s) under the accounts identified above are to be transferred to us.

You acknowledge that the service numbers provided above are correct and correspond to the service numbers you require to be transferred to us. There may be consequences from the transfer arising from an existing telephone contract and it is your responsibility to check the terms and conditions of any existing contracts relevant to the services being transferred. We may choose your carrier.

You acknowledge that you may surrender all incentives and benefits with your current telephone company (eg. discount plans, charity concessions). We may ask your current telephone company to release you. You authorise us to sign on your behalf and in your name forms of authority to any current Supplier to transfer your services into your name. The telephone service number(s) will remain active with your current telephone company until the transfer is effective. You will be solely responsible to us for all charges incurred by you on the service numbers you have provided to us for transfer, after the date the transfer is effective.

You understand you will still be responsible to your current telephone company for any charges which are incurred and/or billed up to the date the transfer is effective. You will contact your current telephone company in relation to providing service and any faults until the transfer is effective.

Customer Service Guarantee Waiver

Part 5 of the Telecommunications (Customer Service Guarantee) Standard 2011 (the CSG Standard) allows us to propose that you waive the protections and rights provided under the Customer Service Guarantee (CSG). The CSG contains performance standards which carriage service providers such as us are required to fulfil (unless the customer has waived these performance standards). A complete version of the CSG and an explanation of its terms are available at the Australian Communication and Media Authority website (www.acma.gov.au). The services to which the waiver applies are voice services delivered using MyOwn Tel Internet including:
- S-Cove Phone Basic and S-Cove Phone Unlimited - Both Bundled and Standalone variations
- Casual, Everyday, and Talker - Both Bundled and Standalone variations
The protections and rights you are waiving are:
1. The provision of written information
The CSG requires carriage service providers to at least every two years give written information to each customer about:
- the performance standards that apply to supply of specified services;
- the obligations of the provider under those standards;
- the customer’s entitlements to damages under the Act for contravention of the performance standards; and
- rights to receive, on request, information about a performance standard.
2. Guaranteed maximum service connection periods
The CSG provides timeframes within which connection to services should occur.
3. Guaranteed maximum fault rectification periods
The CSG provides timeframes within which rectification of service faults should occur.
4. Making and changing appointments
The CSG requires carriage service providers to:
- make appointments with customers at times that are convenient for the customer;
- make appointments with customers that are either for a particular time of the day or to nominate a five hour period during which the appointment will occur; and
- Change appointments by giving at least 24 hours notice or by obtaining the agreement of the customer to the change.
If you waive your rights under the CSG you will not be able to claim compensation from us for any failure to meet the prescribed performance standards in relation to the supply of the service. We ask for this because the Sanctuary Cove Body Corporate own and maintain the fibre network, and as such, MyOwn Tel have no control over its functionality or performance standards.

This waiver will take effect when you agree to the waiver as part of the application for the service. You may choose to not agree to a CSG waiver, however, we will not be able to provide this service to you. You may elect to instead use the free Internet provided by Body Corporate, or a 3G/4G mobile broadband service.

Priority Assistance & Emergency Calls Acknowledgement

Due to limitations on the current interface between Internet Voice services and the Emergency Call System 000 number, making calls to the emergency 000 number may not be available from your Fibre Phone service. Please ensure you have access to the emergency 000 number via an alternative mobile number in the event of an emergency or power outage. Priority Assistance is also not available on this service.

Direct Debit

By submitting this application, you agree that Direct Debit from either a bank account or credit/debit card is required for payment. Direct Debit from a bank account or Visa/Mastercard credit/debit card do not attract a payment surcharge. Diners Club and American Express attract a 4.85% surcharge. We will send a Direct Debit signup link after your application has been approved.

Service Notifications

We will send you technical service and maintenance notifications from time to time. We highly recommend you do not opt-out of these notifications as this will be our primary way of providing you information and updates with regards to faults and maintenance on your service.

Promotional Offer Additional Terms

*Reduced Monthly Fee Offer: This Special Offer can only be redeemed once per account holder and is not applicable for service upgrades/downgrades, relocations, or reactivation of a previously connected service, except in the case of a new tenant applying for connection of a brand new service. This Special Offer is applied in the form of a $10/month discount credit towards the Monthly Fee for the first six continuous months of billing of this plan with MyOwn Tel, after which time the discount will cease and the plan will effectively be charged at its full price. Should your plan be changed before the six month offer period expires, you will forfeit this monthly discount. This Special Offer excludes nbn connections. #First Month Free Offer: If applicable, your free month will be applied in the form of a credit to your first invoice.

Direct Marketing

If you would prefer that we do not use your personal information for direct marketing and/or for sending commercial electronic messages, please indicate below.

Note: If you were referred by someone, please enter their name here.

Order Summary

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