We generally find that most connections switch over quickly, however, sometimes things happen that are outside of our control that need attention. A fair few of these occur during the setup process and can range from problems with lead-in-conduit, equipment not being plugged in correctly, damaged cables, and/or your property not being ready. You’ll need to check your setup before lodging a fault with MyOwn Tel, just to be sure everything’s ok on your end first.
If you need a hand with this, please feel free to get in touch with MyOwn Tel on 1300 859 152. Alternatively, you can head over to https://support.myowntel.net.au to lodge a support request.