OptiComm Internet
MyOwn Tel provides a range of OptiComm plans for residents in OptiComm-enabled communities! You can count on us to be your trusted local OptiComm provider.
Stream your favourite TV shows and movies, play games, and get all the web browsing you could possibly want with MyOwn Tel, your trusted local OptiComm provider. Our plans have absolutely no excess data charges, so you’ll never have to worry about bill-shock again!
To view and customise our OptiComm plans, click the big orange button!
Local Provider, Local Support
MyOwn Tel provides a range of high speed fibre Internet services to homes across Australia, whilst maintaining world class local support. We are proud be a local and high-performing OptiComm provider that you can rely on.
Powered by OptiComm
OptiComm is one of Australia’s largest privately owned and operated wholesale providers of open access Fibre to the Premises (FTTP) infrastructure, connecting people and communities.
Why choose MyOwn Tel for your OptiComm Internet service?
Epic Service Performance
We’re committed to providing the best performing OptiComm Internet services in Australia. We also invest heavily to make sure your OptiComm Internet connection stays strong when more users are on the network during peak times.
Getting Connected
Getting your OptiComm Internet connected couldn’t be easier! Simply click the big orange “View OptiComm Plans” button above, choose the OptiComm plan you want, tell us where to connect the service, and we’ll get you up and running in a jiffy.
Unlimited Data
All of our OptiComm plans feature no excess data charges, no speed shaping, no bill shock and no bull. Just unlimited downloads and uploads so you can browse, game, and stream all your favourites on YouTube and other streaming services until the cows come home.
Free Plan Speed Changes
We understand needs shift over time, which is why we let you change your OptiComm Internet plan speed once per month free of charge as your usage requirements fluctuate.
Note: Excludes downgrades within minimum term.
100% Australian
We’re 100% Australian owned, operated and only provide Australian-based support, with no overseas call centres or back-of-office processing.
Community Driven for 15 Years
We’ve been supporting and providing high-quality communications to our local communities for nearly 15 years (and counting!). Here’s to many, many more.
Frequently Asked Questions
How long will it take to get connected?
If you’re already connected to the OptiComm network, the connection process should take as little as a few hours (during business hours). If there are any unforeseen issues that arise, this may take a little longer, but we’ll let you know.
Do I need a modem/router?
Your premises should already contain an OptiComm Connection Box, which acts as the modem. You’ll need to purchase a new router to connect from the OptiComm Connection Box to your home network. We highly suggest using a WiFi router so you can browse in cable-free comfort!
Networking devices supplied by MyOwn Tel are fully compatible with all of our fibre broadband access technology types and allow us to provide more in-depth remote support. If electing to use your own device, we will also email you any applicable configuration settings prior to service activation, which you may need to update in your device. While we will attempt to help with this in the event you require assistance, we cannot guarantee your BYO device will work accordingly as we can only officially support the devices we provide directly.
Why would I bother locking into the plan I sign up with?
Locking into your plan gives you benefits such as reduced (or even Free!) activation fees, other freebies (like WiFi routers or other devices from time to time) and the added peace of mind that your monthly plan fee won’t change during the term you’ve chosen.
Why haven't I switched over yet?
We generally find that most connections switch over quickly, however, sometimes things happen that are outside of our control that need attention. A fair few of these occur during the setup process and can range from problems with lead-in-conduit, equipment not being plugged in correctly, damaged cables, and/or your property not being ready. You’ll need to check your setup before lodging a fault with MyOwn Tel, just to be sure everything’s ok on your end first.
If you need a hand with this, please feel free to get in touch with MyOwn Tel on 1300 859 152. Alternatively, you can head over to https://support.myowntel.net.au to lodge a support request.
Who do I contact about problems or for order updates?
You can get in touch with MyOwn Tel on 1300 859 152. Alternatively, you can head over to https://support.myowntel.net.au to lodge a support request.
What do the lights mean on my Huawei OptiComm Connection Box?
| Indicator | Status | Description | |
|---|---|---|---|
| Power | Steady Green | The terminal is powered on. | |
| Off | The power supply is cut off. | ||
| LOS/PON | PON | LOS | |
| Off | Off | The PON terminal is prohibited by the upper-layer device or the optical power is abnormal. Contact the service provider for help. | |
| Blinks twice a second | Blinks twice a second | The PON terminal is prohibited by the upper-layer device or the the optical power is abnormal. Contact the service provider for help. | |
| Blinks twice a second | Off | The PON terminal attempts to set up a connection with its upper-layer device. | |
| Steady on | Off | A connection is set up between the PON terminal and its upper-layer device. | |
| Off | Blinks once two seconds | The PON terminal is not connected to optical fibres or does not receive optical signals. | |
| Blinks once two seconds | Blinks once two seconds | The hardware is faulty. | |
| LAN 1-4 | Steady on | The Ethernet connection is in the normal state. | |
| Blinking | Data is being transmitted on the Ethernet port. | ||
| Off | The Ethernet connection is not set up. | ||
| TEL 1-2 | Steady on | The terminal is registered with the softswitch but no service flows are transmitted. | |
| Blinking | Service flows are transmitted. | ||
| Off | The terminal is not powered on or fails to be registered to the softswitch, or the POTS port in not enabled. | ||
What do the lights mean on my Dasan OptiComm Connection Box?
| Label | Light | Status | Description |
|---|---|---|---|
| Power | Green | On | The system is turned on. |
| Off | The system is turned off. | ||
| PON | Red | On | No optic signal. And the unit has not been registered. |
| Green | On | Optic signal normal. Normally registered. OMCI success. | |
| Blinking | Firmware being downloaded. | ||
| ALM | Red | On | No optical signal, firmware update fail or other faults. |
| Off | Received optical power is normal. | ||
| Internet | Green | On | In service. |
| Off | Not in service. | ||
| Tel 1-2 | Green | On | Hook on. |
| Off | Hook off. | ||
| LAN 1-4 | Green | On | The link is up. |
| Blinking | Port is sending or receiving data. | ||
| Off | The link is down. | ||
| CATV | Green | On | Power is -8 to 0 dBm |
| Red | On | Power is < -8 dBm or > 0 dBm | |
| Off | Admin is disabled. | ||