Carrier Fees


Our carrier partners will pass on various fees from time to time, some of the more common fees we pass through are listed below.

nbn®

Description Charge
Incorrect Callout Fee $75
No Fault Found (no truck roll required) $50
No Fault Found (truck roll required) $75/hour (min 2 hrs) + Travel ($1.40/km + $98/hour).
No Fault Found (truck roll required & professional splitter installation) $75/hour (min 3.5 hrs) + Travel ($1.40/km + $98/hour) + Materials
Late Cancellation or Missed Appointment (site visit required) $75
Replacement of missing/removed/vandalised etc ONT/NTD $165
Late Cancellation or Missed Appointment (after hours) $150

OptiComm | OPENetworks

Description Charge
Incorrect Callout Fee $75
No Fault Found (no truck roll required) $50
No Fault Found (truck roll required) $135/hour (min 2 hrs) + Materials/Parts
Late Cancellation or Missed Appointment (site visit required) $75
Late Cancellation or Missed Appointment (after hours) $150
Replacement of missing/removed/vandalised etc ONT/NTD $145
Customer calling OptiComm/OPENetworks NOC directly instead of interacting with Retail Service Provider (e.g, MyOwn Tel) $45

VostroNet

Description Charge
Incorrect Callout Fee $165 (Business Hours) +$110 After Hours/Emergency
No Fault Found (no truck roll required) $165 (Business Hours) +$110 After Hours/Emergency
No Fault Found (truck roll required) $165 (Business Hours) +$110 After Hours/Emergency
Late Cancellation or Missed Appointment (site visit required) $165 (Business Hours)
Late Cancellation or Missed Appointment (after hours) $275
Replacement of missing/removed/vandalised etc ONT/NTD (current connections or retroactively) $330 + Callout Fee ($165 during Business Hours, +$110 After Hours/Emergency)
Complex Installation Fee $220/hr (Business Hours) +$110/hr After Hours/Emergency

Vision Network

Description Charge
Incorrect Callout Fee $86.90
No Fault Found (no truck roll required) $86.90
No Fault Found (truck roll required) $165 (1 hr) + $22 per additional 15 minutes
Late Cancellation or Missed Appointment (site visit required) $86.90
Other Non-Standard On-Site Works: $189/hour (min. 2 hrs)

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